ZAVU First Order Guarantee
We stand by our quality. Not satisfied? Get 100% of your money back — first-order guarantee on official site.
Zero-Risk Shopping
100% Money-Back Guarantee
Fair Return Policy
Hassle-free returns for 15 days
How our 100% Money-Back Guarantee works
If your ZAVU item isn't perfect — return it within 15 calendar days and receive a full refund after inspection. We keep returns fair, fast, and transparent.
Return Eligibility
- Requests made within 15 calendar days of purchase
- This 100% Money Back Guarantee applies only to the customer’s first purchase from the official ZAVU website
- Items must be unworn, unwashed, with tags attached (if applicable)
- Boxer briefs should be returned in their original packaging
- Valid only for purchases from the Official ZAVU Website
Request a Return
Open a return from your Orders page or contact support.
Pack & Ship
Pack in original box and ship via your chosen carrier.
Inspection & Refund
We inspect and issue refund within 5–7 business days.
Quick FAQ
Q: Can I return used items?
A: No — items must be unworn and unwashed with tags attached.
Q: Who pays for shipping?
A: You pay return shipping unless the return is our mistake — then we cover it.
Q: How long until I see my refund?
A: Refunds are processed within 5–7 business days after inspection.
A: No — items must be unworn and unwashed with tags attached.
Q: Who pays for shipping?
A: You pay return shipping unless the return is our mistake — then we cover it.
Q: How long until I see my refund?
A: Refunds are processed within 5–7 business days after inspection.
Your comfort — our promise
We craft every pair with premium fabrics and strict quality checks — but if anything isn’t perfect, we’ll make it right.